Refund and Returns Policy.

Home 9 Refund and Returns Policy
Can I exchange a product?

We do not have an exchange system. However, you can return your product and we will refund you. To find out more about terms and conditions for returns, please see different sections in the category “Right of withdrawal” in our general terms and conditions of sale.

How do I return a product?

To return one or more products from your order, please:

1. Send your return request to consumer service, at, detailing the following information: the order number, the product being returned, your reason for returning it, and adding the right to withdrawal form below. Our team will send you a return slip.

2. Download the right to withdrawal form and send it in your package

3. Send your package via the post, with the return slip issued by our Team.

4. As soon as you have posted your package, please inform the customer service department by sending an email to

Orders without a Return Slip cannot be refunded.

All shipping costs for returning your products are your own responsibility.

What are the conditions for returning products?

You have a period of fourteen (14) days after receiving your order to return any unopened products to us for a refund.

Any products that are opened, damaged or deteriorated after reception cannot be refunded, and will be automatically returned.

If you are returning the entirety of order, and you benefitted from a special offer product, then that must also be returned. If that special offer product is not included, then we cannot issue a refund.

If you return your entire order, you will be refunded the initial delivery costs, based on a A1 post shipment (price: £9 incl. tax)

Are product returns free of charge?

No, return costs are your own responsibility. We pay the return costs in advance when we create the return slip, and then we deduct them from your refund. When we send you the return slip, we inform you of the return costs.

How long do refunds take?

The Isispharma team will refund you for your order within thirty days

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